Learn why Medallia was named the sole leader in the report, receiving the highest score in 24 of 31 criteria.
Broadest feedback collection in the market powering complete and continuous insights – all in one place
MEDALLIA EXPERIENCE CLOUD
Turn signals into action
with the #1 Experience
Platform
The leading experience management platform used by
companies around the world to deliver exceptional
experiences
ACTION-ORIENTED ANALYTICS
AI & ML based-approach that prioritizes actions and predicts behavior at massive scale
ACT, LEARN, & TRANSFORM
The right insights to the right place at the right time to drive accountability and action across your business
One experience platform to align your
entire business
Drive loyalty at every point along the customer journey
Deliver engaging omnichannel journeys at scale
Empower agents and reduce support costs
Humanize the workplace and retain highly engaged employees
Make every experience matter with Medallia
The leading experience management platform helps you focus on outcomes leading to more
revenue, cost savings, and happier employees.
Customer and employee experience synergy drives highest-ever customer NPS and $45 billion in total revenue
Drove growth and improved the customer experience by taking action on feedback
Increased new sales by 50% with a global and holistic Voice of the Client operational program
Quickly identified problems and activated fixes to improve the customer experiences resulting in billions of dollars of transactions per year
COMPLETE & MODERN LISTENING
Hear every voice across every moment
Get 360° visibility into your customers and employees in one platform with our comprehensive feedback management capabilities that capture every interaction, from survey feedback to contact center transcripts to online behavior tracking.
Real-time, continuous feedback
Gather feedback anytime, anywhere: email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more.
Insights from every digital interaction
Understand exactly what every customer is experiencing online and uncover hidden opportunities with digital journey tracking and analytics
A single and complete view
No more switching between systems. Medallia organizes cross-channel data, blending digital behavior with direct feedback, social, and operational insights for a single, complete view.
ACTION-ORIENTED ANALYTICS
Automatically surface meaningful insights
A broad funnel of feedback demands world-class analytics to understand what really matters, anticipate who needs attention, and prioritize what you can do to have the biggest impact on your brand.
Global measurement, individualized insights
Ensure a holistic aggregate view of what’s happening across every touchpoint while also giving individuals the pertinent information they need
Uncover trends before they’re trending
Make sense of your high volume and messy data to parse out sentiment, key topics and themes and monitor the subtle shifts in loyalty and satisfaction.
Identify highest impact measures
Our predictive and prescriptive AI models identify and predict those in need of attention so you can increase sales and reduce churn.
ACT, LEARN, & TRANSFORM
Drive accountability and action across your
business
With the highest adoption rates in the industry, our platform is known for being embedded in organizations.
Dynamic dashboards and a wide range of analytics and insights provide visibility into customer needs, employee frustrations, and operational improvements.
Create a culture of empowerment
Comprehensive workflow and escalation capabilities ensure accountability for customer and employee issues
Take action from anywhere
Use our modern apps, intuitive web views or access insights in your already adopted tools like Salesforce, Adobe, and ServiceNow
Operational case management
Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus experience improvements
Built for control, designed for agility with
self-service
Create experience programs that adapt to your evolving business needs with our self-service capabilities, including survey program creation, change management, role-based reporting and alerts, data imports, user access controls, release management controls and more.
Single and complete view of your
customers
Our Total Experience (TX) Profiles bring together data from every experience to create a complete timeline of every interaction a customer has with your company – whether online, by phone, via chat, or in person.
Now your teams can provide personalized service, orchestrate better omni-channel programs, and create more relevant campaigns powered by experience-based segmentation
Bring all your data together seamlessly
We make it easy to bring all your data in or share your data out. Combine operational data with experience data to construct a full picture of every customer and employee experience.
Our proven partnerships with Salesforce, Adobe, and ServiceNow share relevant data in the systems your teams already use.
Start anywhere, grow everywhere
Our technology and services scale across your enterprise. Grow from a single department to a global, organization-wide program with hundreds of thousands of users.
Enterprise-grade security for all
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications, visit medallia.com/security.
Top Rated by Analysts
REPORT
2022 Forrester Wave
Learn why leading analyst firm, Forrester, named Medallia a leader in text analytics.
REPORT
IDC ROI Study
The independent analysis calculates the financial impact related to Medallia Experience Cloud.