We implemented the MessageBird Communication platform and completed integration with Salesforce Service Cloud. Both MessageBird and SalesForce are open platforms, allowing for the easy customization that resulted in a better customer experience.
- MessageBird Omni Channel Widget
- Direct connection to social chat channels: Line, Facebook Messenger and Whatsapp.
- Development of chat bot scripts
- Capture of all customer data
- Enabled push of all data into Salesforce Service Cloud