HomePro

Services provided

With the CleverTap Customer Engagement platform, we were able to push in customer data from their loyalty program and in store sales POS data.

What we did:

• Utilized CleverTap segmentation feature to segment customers into specific audiences
• Set up automated customer journeys with the goal to build customer loyalty to communicate back to four separate social media channels.

Bumrungrad Hospital

Services provided

We implemented the MessageBird Communication platform and completed integration with Salesforce Service Cloud. Both MessageBird and SalesForce are open platforms, allowing for the easy customization that resulted in a better customer experience.

Our Solution:

• MessageBird Omni Channel Widget
• Direct connection to social chat channels: Line, Facebook Messenger and Whatsapp.
• Development of chat bot scripts
• Capture of all customer data
• Enabled push of all data into Salesforce Service Cloud

1112delivery

Services provided

• App market entry strategy and execution
• Paid Digital Media Management
• CRM Strategy and Execution
• VOC Strategy and Execution