The speed of digitalisation continues to rise in every industry across the globe. It has changed consumer expectations, and is forcing businesses to communicate in ways they had not anticipated. Customers today expect businesses to engage with them on their terms, and through their preferred channels and messaging apps.
Communicating with a business should be as easy as communicating with a friend. MessageBird’s omni-channel solutions help businesses streamline conversations through their customers’ preferred channels – SMS, Voice, Line, WhatsApp, FB Messenger, Instagram, WeChat, Email and more.