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Freshworks Implementation & Optimization
Complete customer engagement platform with sales, marketing, and service automation.
Freshworks unifies your customer communication across all channels to drive engagement & growth.
The only customer platform you need.
365 days a year
Why Freshworks x AIQ?
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We help implement Freshworks as a customer engagement platform with comprehensive automation, to help you with the following:
✅ Unify your customer communication – online and offline
✅ Build a 360-degree customer view across all touchpoints
✅ Deliver personalization at scale and provide omnichannel customer experience
Transform Your Customer Experience
with Freshworks
Freshworks helps businesses elevate their customer experience, understand
the nuances of their customer lifecycles, and act on them - 24x7 hours a day,
365 days a year.
Core Modules
Freshsales CRM
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Unified customer data & lead management
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Sales pipeline automation & forecasting
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Advanced analytics & reporting
Freshchat
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Multi-channel chat management
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Automated conversations & bot integration
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Team collaboration & routing
Freshdesk
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Omnichannel customer support
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Ticket management & automation
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Knowledge base & self-service
Fresh marketer
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Marketing automation & campaigns
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Customer journey mapping
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Behavioral tracking & analytics
Freshcaller
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Cloud-based phone system
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Call routing & IVR setup
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Performance analytics & reporting
Solution Categories
Sales Automation
Streamline your sales process with automated lead scoring, pipeline management, and deal tracking across multiple channels.
Customer Service
Provide 1-to-1 personalized support experiences in real-time across multiple devices via a unified platform optimized for search results.
Marketing Automation
Deliver highly personalized marketing campaigns and product recommendations to customers powered by AI automation.
Multi-Channel Communication
Enable seamless conversations with customers via messaging platforms e.g. WhatsApp, FB Messenger, LINE - engaging & rewarding through our AI-driven functionality.
Business Intelligence
Track customer acquisition performance with digital ad placements via Google, Facebook & advanced attribution models.
Integration & Customization
Enhance customer experience and integrate data through comprehensive APIs and custom integrations for real-time e-commerce data.
What We Provide
Platform Setup
& Configuration
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Complete Freshworks platform implementation
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Custom workflow automation setup
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Integration with existing business systems
Team Training & Adoption
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Comprehensive user training programs
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Best practices guidance and support
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Change management and adoption strategies
Ongoing Optimization
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Performance monitoring and analytics
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Continuous workflow improvements
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Regular platform updates and enhancements
Custom Development
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API integrations and custom applications
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Advanced automation and workflow design
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Third-party system connections
UNLOCK YOUR BRAND'S POTENTIAL
Whether you need smarter media, stronger CRM, or better marketing tech — we’ll craft a custom proposal based on your goals, budget, and timeline. No templates, no fluff — just real ideas built for your business.
Here’s how it works:
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Fill out the form with a few quick details.
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We’ll reach out to clarify goals and ask any key questions.
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You’ll receive a tailored proposal with clear recommendations and pricing.