Portfolio and Brand Experiences

Solution - Media Management

Services provided

Daikin was looking for a way to give better value to their customers via one of the most popular chat apps in the market, Line.
• Set up a new Line OA Rich Menu, allowing users a wide range of activities, but most importantly: Purchasing, booking Service, FAQ and Maintenance.
• For each activity we made sure that the users have to first opt in so we can collect their Line UID for future 1:1 marketing.
• We developed Rich menu response using the Line Messaging API
• We integrated with the Daikin back end for Maintenance bookings, Aircon bookings and more.
• We stored all customer data in a single Database for use by Daikin for future marketing.

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